How does Beckman Coulter use PROService to help me?
The PROService dashboard allows our service and support team to remotely view instrument performance at any time whether you’re calling for troubleshooting assistance or as a follow-up to an onsite call. PROService facilitates extra capabilities such as file upload/download and remote desktop sharing (RDS). When necessary, a Beckman Coulter service representative can send a remote sharing request to your instrument. Upon approval, our support specialist can remotely alter your setup/configuration, make adjustments to pressure, flow rate and alignments, review software settings/ QC verifications and use service software to diagnose system issues.