Repairs, Maintenance & Tech Support

Service & support via multiple channels—to resolve issues as efficiently as possible

Instrument uptime is critical for achieving your goals.

That’s why you can reach us via multiple channels when issues arise that result in instrument downtime:

  • Call our Tech Support Call Center (most technical issues are resolved by phone)
  • Request service, repairs or maintenance online from our website
  • Email your service, repair or calibration/qualification request
  • Get remote, online service in real time via BeckmanConnect or PROService*

*These services are available only for certain Beckman Coulter instruments. View the current list here. (links to Remote Solutions page)

Service Support Request (Online)

Submit online support requests for any instrument from Beckman Coulter Life Sciences with your unique System Identification Number (SID).

Technical Inquiry Request (Email)

For email assistance with technical issues, click here to submit a request form. We will respond to your inquiry within 24 hours.

Repairs for Particle Counters/Analyzers (Email)

Click here to email us a service request form for particle counters, particle characterization analyzers and TOC analyzers.

Service for Particle Counters/Analyzers (Online form)

Submit an online service request form (including requests for calibration/qualification) for particle counters, particle characterization analyzers and TOC analyzers.

Serial Number to System ID Converter

Instrument registered but have no username? Click here. Enter your instrument Serial Number to automatically receive your System Identification Number (SID). Note: Instrument registration not required to use the conversion tool.

Regulatory Contacts & View Regulatory Notifications

Create/edit regulatory contact profiles to receive, view & acknowledge regulatory notifications.

Technical Docs & Downloads

Search for a wide variety of tech docs by keyword, product, item, document or lot number.

FAQs

Fast answers to frequently asked questions about our service/support.

For world-class support—wherever you are—we're here for you. See our worldwide Office Locations.