Service Plans for Flow Cytometers

CytoFLEX Research Flow Cytometer

Count on expert support from knowledgeable Technical Call Center reps and factory-trained Field Service Engineers - as well as preventive maintenance visits - to help ensure your flow cytometer from Beckman Coulter Life Sciences consistently operates to specification.

With flexible options for your CytoFLEX, Navios, Gallios or AQUIOS instrument(s), you can choose the level of service that best meets your needs and budget. If you need help choosing the right plan, call (800) 742-2345, Option 3.


Find the right plan for your flow cytometer(s):

 

Beckman Coulter Service Plans
WARRANTY PERIOD POST-WARRANTY PERIOD
Plan Benefits Warranty Start-Up Care
Premium Services
Prevention
Plus
Protective
Customer Preferred Service Option
Comprehensive
Certified parts, labor
 
 
20% Off
 
 
Travel expenses1
 
 
20% Off
 
 
Annual preventive maintenance 1 PM 1 PM 1 PM 1 PM
Annual health check2
 
 
 
Onsite response time guarantee3
 
 
 
Remote technical support
 
 
 
 
 
Software & Engineering updates4
 
20% Off
 
 
Annual basic operator training5
 
20% Off
 
 
Operational qualification (OQ) AVAILABLE AVAILABLE AVAILABLE AVAILABLE AVAILABLE
Application Support6
 
 
AVAILABLE
 
 
BeckmanConnect Remote Connectivity7
 
 
 
 
Relocation support
 
 
  1. Within 100 miles of a Beckman Coulter Service hub.
  2. Proactive service check performed by a Beckman Coulter field service engineer to address any system or service performance issues.
  3. Priority response guaranteed. Contact your local service representative for guaranteed response times based on your location.
  4. Reliability updates include hardware, software and instrument modifications to recommended levels.
  5. Services performed at your facility by a Beckman Coulter field service engineer.
  6. Beckman Coulter application scientist will provide basic onsite support, at customer request. Advanced application support packages available. Contact your Beckman Coulter sales representative for more information.
  7. Contact your Beckman Coulter sales or service representative for more information on features and eligible instruments.