Remote Desktop Sharing with BeckmanConnect

BeckmanConnect Remote SupportHelp us see what YOU see -- immediately

BeckmanConnect was designed to maximize instrument uptime by minimizing your wait time for urgent service/support.

When a Beckman Coulter instrument is linked to BeckmanConnect, our highly trained service specialists can, at your request, get secure, real-time visibility to your system.*

That helps us quickly understand the issue and move toward a resolution—avoiding unnecessary wait time for an onsite visit.  

Search BeckmanConnect in our FAQ Center to learn more.

 

 

 

*BeckmanConnect is currently available for the Vi-CELL BLU cell viability analyzer and Biomek 4000, Biomek NX/NXp. Biomek FX/FXp, Biomek i-Series workstations, and CytoFLEX series instruments that have controller operating system Windows 7 or higher. We plan to expand access to other instruments in the future.

Benefits

   Efficiency 

  • Secure workstation access & visibility 
  • Real-time troubleshooting & resolutions 
  • Seamless software upgrades, configurations & reloads
  • Improved system insights for faster onsite support

 

BeckmanConnect Productivity Benefits   Productivity

  • Increased instrument uptime 
  • Minimized workflow disruptions
  • Less operator time devoted to support calls 
  • Reduced wait time for avoidable onsite visits

 

BeckmanConnect Security Features   Security

  • Encrypted, permission-based  communication controls
  • Secure sessions with expert Beckman Coulter support experts located within your geography
  • Policy configurations & customer approval required for each remote support session

 
 

BeckmanConnect Frequently Asked Questions (FAQs)

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